CHECK-IN/CHECK-OUT
The reserved room is available to the customer from 2.00 pm on
day of arrival, at 11:00 on the day of departure. It is allowed to anticipate the check-in time by prior notification at the time of booking, to the Reception (which will provide confirmation, if possible).
Late check-out will be possible only with prior authorization from Reception; in this case a supplement could be applied.
The hotel reserves the right to charge 50% of the full rate for use of the room until 18:00, and 100% from 18:00.
DOCUMENTS
It is absolutely necessary to show up at the hotel with a valid identity document (identity card - passport - driving licence). The document is required for all people who access the facility, including minors (children and/or teenagers).
NO SMOKING
The entire structure is "non-smoking". Please do not smoke in the room or in the common areas. It is possible to smoke in the external areas making use of the special containers.
BOOKING CONFIRMATION
Depending on the periods, in order to confirm the reservation, the payment of a deposit or a credit card may be required as guarantee.
Deposit: The required deposit is 30% of the amount due. It must be paid by Paypal Bank Transfer or by Credit Card.
At the time of booking, the hotel will indicate the exact amount to be paid and the bank details necessary for payment by bank transfer, or the instructions for making the same by credit card. In case of cancellation of the reservation (the customer does not proceed with the reservation and does not show up at the hotel) the amount paid will not be returned (as per art.1385 of the civil code); the Hotel reserves the right to recognize it as valid for a future and different booking.
Credit Card as guarantee: It is necessary to send the Credit Card data via e-mail or fax: number, holder and expiry date of the card, together with the authorization for a possible penalty charge. No amount will be debited from the credit card except in the case of a penalty (late cancellation or no-show).
The payment of the stay will be made entirely in the hotel.
CANCELLATION TERMS
The reservation can be canceled up to 7 before arrival, without incurring penalties. In case of late cancellations, a penalty equivalent to the cost of the deposit will be charged; in case of no-show the penalty applied will be equivalent to the amount of the entire stay. The aforementioned cancellation terms may vary in certain periods or for particular packages and offers and will be disclosed to customers during the booking process.
The cancellation of the reservation must necessarily take place in writing by mail or fax or by telephone.
In case of cancellation of the contract by the customer before arrival, the following clauses apply:
to. In case of cancellation communicated at least 8 days before the scheduled arrival date, the deposit will be fully refunded, less the costs of the refund operation;
b. For cancellations communicated subsequently, the deposit will be fully retained;
c. In case of early departure, the cost of the room only will be charged for all the days booked
not used.